The Order Process

Once you have chosen the promo that you would like to order, you may call our customer service department at 1-800-888-2991 and place your order over the phone, or you may order online using our new, easy-to-use 4-step order process:

  • Step 1: Select Product Color
  • Step 2: Select Decoration Method
  • Step 3: Enter Quantity
  • Step 4: Select Decoration details and upload artwork

  • Once you have placed your order, you will receive an emailed confirmation. If you haven't already uploaded your artwork, you can reply to the order confirmation email and attach your artwork. Your personal account manager will email you an E-proof and invoice for your final approval usually 24-48 hours after placing your order. You may reply with your approval or revisions. We provide unlimited FREE E-proofs!

    If your method of payment is via credit card, you will not be charged until we receive your final approval. Upon approval, we will send you a paid invoice immediately after your card is charged. Standard production time for most items is only 5-7 business days, and we will send you UPS tracking information once your order ships. If you have any questions along the way, you can call or email your personal account manager at any point in the process!